FAQs
Frequently Asked Questions
1. What makes Blue Moana clothes special?
At Blue Moana, every piece of clothing is designed to last. We use high-quality materials, like organic cotton, recycled linings, and durable blends, to ensure our t-shirts, sweatshirts, and hoodies are comfortable, durable, and environmentally responsible. Plus, each design is inspired by the beauty and stories of marine life.
2. How do we help the environment?
Our designs are printed using DTG (Direct to Garment) technology with eco-friendly water-based inks. This ensures vibrant colours, incredible detail and a more responsible process, reducing ink waste. Safe even for children's clothing!
We use organic or recycled materials. To verify the content of the materials, we collect valid certificates from our suppliers. As proof of the ecological composition of the garments, we only accept GOTS or OCS certificates. For recycled composition, we accept GRS or RCS certificates.
Finally, our suppliers are partnered with Native to allow their customers the option of offsetting all CO2 emissions associated with their orders.
Fees from this shipping method will be used to fund projects around the world that reduce carbon emissions. This way, we offset the average emissions associated with blank product manufacturing, fulfillment, shipping, and the intended care of the product.
3. Why do we produce each garment to order?
At Blue Moana we want to reduce our environmental impact as much as possible. That's why every garment is made to order, exclusively for you. This helps us avoid wasting stock and ensure that each piece is unique.
While we do accept returns within 15 days , we ask that you do so responsibly. Since we produce each garment only when you order it, avoiding unnecessary returns helps us remain a sustainable brand. If you have questions about sizes or materials before purchasing, just ask us! We'll be happy to help you choose the best option.
4. How long does it take for my order to arrive?
Since we produce each garment to order, we need a little extra time to make sure everything is perfect. Orders typically take 7-14 days to arrive at your doorstep. We promise it will be worth the wait!
5. How do I care for my Blue Moana garments?
To keep your clothes in perfect condition:
- Wash them inside out, in cold or warm water.
- Use mild detergent and avoid bleach.
- Air dry when possible, or tumble dry on low heat.
This will help preserve the designs and keep them looking new for longer.
6. How does Blue Moana contribute to marine conservation?
A percentage of each purchase goes to marine conservation projects, helping to protect species and ecosystems. We believe that learning more about marine life inspires us to care for it, and your purchase is part of this mission.
7. Can I customize my garments?
Yes, of course! If you want a custom design, such as adding a logo for a special trip or event, or even suggesting a new animal, please email us at info@bluemoana.es . We'd be happy to create something unique for you.
8. What sizes do you offer?
We offer a wide variety of sizes so that everyone can find their perfect garment. Check our size guide on each product to make sure you choose the best fit.
9. What do I do if I have problems with my order?
If there is any problem with your order, such as an incorrect size or a manufacturing defect, please do not hesitate to write to us at info@bluemoana.es . We will do our best to resolve it quickly.
10. How can I be part of Blue Moana’s mission?
In addition to buying our clothing, you can help us by sharing our mission with your friends and on social media. Together, we can inspire more people to love and protect the ocean.
Let customers speak for us
Sudadera de buena calidad y diseño muy original!
La ropa, las cintas y cualquier producto es de gran calidad. Tengo sudaderas y camisetas q uso de manera habitual y se lavan y secan perfectamente, sin perder color ni dibujo. Cintas que entras y salen del mar y tan bien. Gran calidad!
Me llegó el pedido a la mitad, así que se tendría que revisar el producto antes de enviarlo para que no hubiese problemas y el cliente no tuviese que reclamar, pero aún así agradezco la rapidez con la que se solucionó el problema.
Super bonitas y la tela se nota la calidad valen tanto para cinta del pelo para bucear como para el cuello
Me parece una marca genial..
Buen tejido-diseños súper chulos y prendas súper cómodas.
Un hayazgo genial y marca de jóvenes y españoles
Una marca con alma (y prendas increíbles)
He comprado ya varias veces en The Blue Moana y la experiencia siempre ha sido excelente. La calidad de las prendas es muy buena, se nota en los tejidos, en los acabados y en cómo sientan.
La atención por parte de Belén es impecable: cercana, atenta y muy profesional. Da gusto comprar en una marca donde te sientes escuchada y cuidada.
Los pedidos siempre llegan a tiempo y perfectamente preparados, pero lo que más me gusta es que se percibe claramente la pasión y el cariño que hay detrás de la marca.
Sin duda, seguiré repitiendo. The Blue Moana no es solo ropa bonita, es una experiencia.
Me encantan sus productos, son de una calidad excelente y adoro la causa que hay detrás, son geniales!
Pues todo genial - los buffs me encantan, suaves y muy bonitos, y abrigan muy bien - perfecto para ir en bicI. Y en verano, como diadema.
Totalmente recomendable. Las prendas son muy bonitas. Un servicio inmejorable.
Buffs muy agradables y cómodos, tanto si se usan para nadar como complemento.
Me gustan los diseños y la política de la empresa.He comprado para Navidad para mi familia.
Los productos son espectaculares, la calidad de los materiales, tanto de los hoodies, el corta vientos, de las bandanas de cabeza y la joyería con dijes.
